Friday, March 27, 2009
Saturday, May 10, 2008
Thursday, November 22, 2007
Tuesday, September 11, 2007
Sunday, August 12, 2007
Friday, August 3, 2007
Thursday, May 10, 2007
These are actual call centre conversations
These are actual call centre conversations;
Ah, Yes, those IDIOTS, IDIOTS…
Customer: “I’ve been ringing 0700 2300 for two days and can’t get through to enquiries, can you help?”
Operator: “Where did you get that number from, sir?”.
Customer: “It was on the door to the Travel Centre”.
Operator: “Sir, they are our opening hours”.
——————————————————————-
Samsung Electronics Caller: “Can you give me the telephone number for
Jack?”
Operator: “I’m sorry, sir, I don’t understand who you are talking about”.
Caller: “On page 1, section 5, of the user guide it clearly states that I
need to unplug the fax machine from the AC wall socket and telephone Jack
before cleaning. Now, can you give me the number for Jack?”
Operator: “I think you mean the telephone point on the wall”.
——————————————————————–
RAC Motoring Services Caller: “Does your European Breakdown Policy cover
me when I am travelling in Australia?”
Operator: ” Doesn’t the product name give you a clue?”
——————————————————————–
Caller (enquiring about legal requirements while travelling in France):
“If I register my car in France, do I have to change the steering wheel to
the other side of the car?”
——————————————————————–
Directory Enquiries Caller: “I’d like the number of the Argoed Fish Bar in Cardiff please”.
Operator: “I’m sorry, there’s no listing. Is the spelling correct?”
Caller: “Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell
off”.
——————————————————————–
Then there was the caller who asked for a knitwear company in Woven.
Operator: “Woven? Are you sure?”
Caller: “Yes. That’s what it says on the label; Woven in Scotland “.
On another occasion, a man making heavy breathing sounds from a phone box
told a worried operator: “I haven’t got a pen, so I’m steaming up the
window to write the number on”.
————————————————————————–
——————————————–
Tech Support: “I need you to right-click on the Open Desktop”.
Customer: “OK”.
Tech Support: “Did you get a pop-up menu?”.
Customer: “No”.
Tech Support: “OK. Right-Click again. Do you see a pop-up menu?” Customer:
“No”.
Tech Support: “OK, sir. Can you tell me what you have done up until this
Point?”.
Customer: “Sure. You told me to write ‘click’ and I wrote ‘click’”.
———————————————————————
Tech Support: “OK. In the bottom left hand side of the screen, can you
see the ‘OK’ button displayed?”
Customer: “Wow. How can you see my screen from there?”
——————————————————————–
Caller: “I deleted a file from my PC last week and I have just realised
that I need it. If I turn my system clock back two weeks will I have my
file back again?”.
Ah, Yes, those IDIOTS, IDIOTS…
Customer: “I’ve been ringing 0700 2300 for two days and can’t get through to enquiries, can you help?”
Operator: “Where did you get that number from, sir?”.
Customer: “It was on the door to the Travel Centre”.
Operator: “Sir, they are our opening hours”.
——————————————————————-
Samsung Electronics Caller: “Can you give me the telephone number for
Jack?”
Operator: “I’m sorry, sir, I don’t understand who you are talking about”.
Caller: “On page 1, section 5, of the user guide it clearly states that I
need to unplug the fax machine from the AC wall socket and telephone Jack
before cleaning. Now, can you give me the number for Jack?”
Operator: “I think you mean the telephone point on the wall”.
——————————————————————–
RAC Motoring Services Caller: “Does your European Breakdown Policy cover
me when I am travelling in Australia?”
Operator: ” Doesn’t the product name give you a clue?”
——————————————————————–
Caller (enquiring about legal requirements while travelling in France):
“If I register my car in France, do I have to change the steering wheel to
the other side of the car?”
——————————————————————–
Directory Enquiries Caller: “I’d like the number of the Argoed Fish Bar in Cardiff please”.
Operator: “I’m sorry, there’s no listing. Is the spelling correct?”
Caller: “Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell
off”.
——————————————————————–
Then there was the caller who asked for a knitwear company in Woven.
Operator: “Woven? Are you sure?”
Caller: “Yes. That’s what it says on the label; Woven in Scotland “.
On another occasion, a man making heavy breathing sounds from a phone box
told a worried operator: “I haven’t got a pen, so I’m steaming up the
window to write the number on”.
————————————————————————–
——————————————–
Tech Support: “I need you to right-click on the Open Desktop”.
Customer: “OK”.
Tech Support: “Did you get a pop-up menu?”.
Customer: “No”.
Tech Support: “OK. Right-Click again. Do you see a pop-up menu?” Customer:
“No”.
Tech Support: “OK, sir. Can you tell me what you have done up until this
Point?”.
Customer: “Sure. You told me to write ‘click’ and I wrote ‘click’”.
———————————————————————
Tech Support: “OK. In the bottom left hand side of the screen, can you
see the ‘OK’ button displayed?”
Customer: “Wow. How can you see my screen from there?”
——————————————————————–
Caller: “I deleted a file from my PC last week and I have just realised
that I need it. If I turn my system clock back two weeks will I have my
file back again?”.
Subscribe to:
Posts (Atom)