Thursday, May 10, 2007

These are actual call centre conversations

These are actual call centre conversations;

Ah, Yes, those IDIOTS, IDIOTS…

Customer: “I’ve been ringing 0700 2300 for two days and can’t get through to enquiries, can you help?”

Operator: “Where did you get that number from, sir?”.

Customer: “It was on the door to the Travel Centre”.

Operator: “Sir, they are our opening hours”.

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Samsung Electronics Caller: “Can you give me the telephone number for
Jack?”

Operator: “I’m sorry, sir, I don’t understand who you are talking about”.

Caller: “On page 1, section 5, of the user guide it clearly states that I
need to unplug the fax machine from the AC wall socket and telephone Jack
before cleaning. Now, can you give me the number for Jack?”

Operator: “I think you mean the telephone point on the wall”.

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RAC Motoring Services Caller: “Does your European Breakdown Policy cover
me when I am travelling in Australia?”

Operator: ” Doesn’t the product name give you a clue?”

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Caller (enquiring about legal requirements while travelling in France):
“If I register my car in France, do I have to change the steering wheel to
the other side of the car?”

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Directory Enquiries Caller: “I’d like the number of the Argoed Fish Bar in Cardiff please”.

Operator: “I’m sorry, there’s no listing. Is the spelling correct?”

Caller: “Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell
off”.

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Then there was the caller who asked for a knitwear company in Woven.

Operator: “Woven? Are you sure?”

Caller: “Yes. That’s what it says on the label; Woven in Scotland “.

On another occasion, a man making heavy breathing sounds from a phone box
told a worried operator: “I haven’t got a pen, so I’m steaming up the
window to write the number on”.

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Tech Support: “I need you to right-click on the Open Desktop”.

Customer: “OK”.

Tech Support: “Did you get a pop-up menu?”.

Customer: “No”.

Tech Support: “OK. Right-Click again. Do you see a pop-up menu?” Customer:

“No”.

Tech Support: “OK, sir. Can you tell me what you have done up until this
Point?”.

Customer: “Sure. You told me to write ‘click’ and I wrote ‘click’”.

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Tech Support: “OK. In the bottom left hand side of the screen, can you
see the ‘OK’ button displayed?”

Customer: “Wow. How can you see my screen from there?”

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Caller: “I deleted a file from my PC last week and I have just realised
that I need it. If I turn my system clock back two weeks will I have my
file back again?”.