These are actual call centre conversations;
Ah, Yes, those IDIOTS, IDIOTS…
Customer: “I’ve been ringing 0700 2300 for two days and can’t get through to enquiries, can you help?”
Operator: “Where did you get that number from, sir?”.
Customer: “It was on the door to the Travel Centre”.
Operator: “Sir, they are our opening hours”.
——————————————————————-
Samsung Electronics Caller: “Can you give me the telephone number for
Jack?”
Operator: “I’m sorry, sir, I don’t understand who you are talking about”.
Caller: “On page 1, section 5, of the user guide it clearly states that I
need to unplug the fax machine from the AC wall socket and telephone Jack
before cleaning. Now, can you give me the number for Jack?”
Operator: “I think you mean the telephone point on the wall”.
——————————————————————–
RAC Motoring Services Caller: “Does your European Breakdown Policy cover
me when I am travelling in Australia?”
Operator: ” Doesn’t the product name give you a clue?”
——————————————————————–
Caller (enquiring about legal requirements while travelling in France):
“If I register my car in France, do I have to change the steering wheel to
the other side of the car?”
——————————————————————–
Directory Enquiries Caller: “I’d like the number of the Argoed Fish Bar in Cardiff please”.
Operator: “I’m sorry, there’s no listing. Is the spelling correct?”
Caller: “Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell
off”.
——————————————————————–
Then there was the caller who asked for a knitwear company in Woven.
Operator: “Woven? Are you sure?”
Caller: “Yes. That’s what it says on the label; Woven in Scotland “.
On another occasion, a man making heavy breathing sounds from a phone box
told a worried operator: “I haven’t got a pen, so I’m steaming up the
window to write the number on”.
————————————————————————–
——————————————–
Tech Support: “I need you to right-click on the Open Desktop”.
Customer: “OK”.
Tech Support: “Did you get a pop-up menu?”.
Customer: “No”.
Tech Support: “OK. Right-Click again. Do you see a pop-up menu?” Customer:
“No”.
Tech Support: “OK, sir. Can you tell me what you have done up until this
Point?”.
Customer: “Sure. You told me to write ‘click’ and I wrote ‘click’”.
———————————————————————
Tech Support: “OK. In the bottom left hand side of the screen, can you
see the ‘OK’ button displayed?”
Customer: “Wow. How can you see my screen from there?”
——————————————————————–
Caller: “I deleted a file from my PC last week and I have just realised
that I need it. If I turn my system clock back two weeks will I have my
file back again?”.
